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DVLA Contact Centre Advisor (100 Roles)

DVLA is hiring 100 contact centre advisors! 📣

Reference number 311482

Salary £23,847

Job description

This is an exciting opportunity for hardworking individuals to join our award winning Contact Centre. Located in Swansea Vale, your role as an advisor will be to answer inbound customer queries, providing our customers with support, information and an outstanding service. The role does not involve any sales or cold calling.

You will play a pivotal role in being part of a supportive and welcoming team environment. You will be coached to develop innovative customer service skills and techniques, combined with a requirement to utilise a range of multi-channel services in a fast paced environment. It is crucial that you are confident using IT systems, as you will need to navigate multiple systems on dual screens whilst answering customer queries. You will be the first point of contact for providing guidance, support and advice to the British public, and will be supporting us to get the right drivers and vehicles taxed and, on the road, as simply, safely and efficiently as possible.

No Experience Required:Full training will be provided to develop you into a multi-skilled Contact Centre Advisor. Therefore, you don’t need any experience to join DVLA, just a dedication to provide a high-quality service to the public.

Role Profile

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Download PDF • 153KB

Apply today 👉link

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