DVLA is hiring 100 contact centre advisors! 📣
Reference number 311482
Salary £23,847
Job description
This is an exciting opportunity for hardworking individuals to join our award winning Contact Centre. Located in Swansea Vale, your role as an advisor will be to answer inbound customer queries, providing our customers with support, information and an outstanding service. The role does not involve any sales or cold calling.
You will play a pivotal role in being part of a supportive and welcoming team environment. You will be coached to develop innovative customer service skills and techniques, combined with a requirement to utilise a range of multi-channel services in a fast paced environment. It is crucial that you are confident using IT systems, as you will need to navigate multiple systems on dual screens whilst answering customer queries. You will be the first point of contact for providing guidance, support and advice to the British public, and will be supporting us to get the right drivers and vehicles taxed and, on the road, as simply, safely and efficiently as possible.
No Experience Required: Full training will be provided to develop you into a multi-skilled Contact Centre Advisor. Therefore, you don’t need any experience to join DVLA, just a dedication to provide a high-quality service to the public.
Role Profile
If you would like to find out more about the role and what it’s like to work at the DVLA Contact Centre, then please join one of the webinar sessions below, where you can virtually meet some of our team and ask any questions about the role:
Tuesday 23 July – 6:00 – 7:00pm – Register here
Thursday 25 July – 12:00 – 1:00pm – Register here
You can watch the webinars live at the BMHS Hub, where we also offer support with your application.
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