Job description
This is an exciting opportunity for hardworking individuals to join DVLA vibrant Contact Centre. Your role as an advisor will be to answer inbound customer queries, providing our customers with support, information and an outstanding service. You will play a key role in being part of a team that works in a fast-paced environment, which will require you to use your multi-tasking skills. It is crucial that you are confident using IT systems, as you will need to navigate multiple systems on dual screens whilst answering customer queries. You will be the first point of contact for providing guidance, support and advice to the British public, and will be supporting us to get the right drivers and vehicles taxed and, on the road, as simply, safely and efficiently as possible.
No Experience Required: Full training will be provided to develop you into a multi-skilled Contact Centre Advisor. Therefore, you don’t need any experience to join DVLA, just a dedication to provide a high-quality service to the public.
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